Acme Packet
SDReporter for Acme Packet Session Border Controllers
Overview
Acme Packet is the leader in session delivery network solutions. Acme Packet session border controllers (SBCs) provide critical control functions to deliver high quality interactive communications—voice, video and multimedia sessions—across IP network borders. Already widely used by service providers throughout the world, SBCs are increasingly deployed by enterprises, contact centers and government agencies to improve interoperability, secure enterprise infrastructure, services, applications and information and improve the reliability of IP-based communications.
Your Acme Packet SBC collects data on every call that flows through your network, but how do you use that data to optimize your network? TransNexus's SDReporter solution was designed specifically to use the data your Acme Packet SBC collects to create detailed Quality of Service reporting and alarms unlike anything else in the industry.
Comprehensive Quality of Service Reporting
TransNexus’s SDReporter is a complete Call Detail Record (CDR) reporting and analysis solution for Acme Packet Session Border Controllers. Designed to be simple and efficient, SDReporter is easy to install and provides 65 comprehensive and easy to understand color coded Quality of Service (QoS) reports.
Call Completion Reporting
SDReporter's Call Completion Reports provide an end to end view of signaling performance. The reports present signaling performance statistics that are crucial to monitoring your call routing to ensure profitability. SDReporter's Call Completion reports include statistics surrounding:
- Call Success Ratio
- Answer Seizure Ratio
- Average call duration
- Post Dial Delay
Quality of Service Reporting
Color coded Quality of Service reports provide the full view of the service quality experienced by your customers. With these reports, you will be able to gain a deep understanding of your customer's experiences and catch QoS issues before your customers call to complain. SDReporter's deep level of reporting means that you can drill down in every report to see in-depth detail about the source realm and device, destination realm and device, SBC, dial code, and time of day. With SDReporter, you will see reports related to:
- The percent of calls with Low QoS
- R-Factor and MOS score
- Jitter
- Packet Loss
- Packet Delay
Call Detail Records Reporting
SDReporter's CDR Reports provide full access to view and download CDRs quickly and easily. With SDReporter, CDRs for a 24 hour period can be downloaded By Source Realm or Destination Realm, or you may drill down through any report to view and download a select sample of CDRs.
What sets SDReporter apart from other QoS reporting software is its ability to simplify network troubleshooting by separating data into separate reports for each area where quality of service can be affected, allowing your network engineers to pinpoint the exact source of trouble on the network. SD Reporter separates QoS Reports these four packet flow areas:
- Source Network QoS
- Destination Network QoS
- Calling Party QoS
- Called Party QoS
Near Real Time Reports and Alarms
SDReporter's Near Real Time Reporting gives you the reports and alarms to detect quality of service problems before your customers do. Within minutes, CDRs can be incorporated into reports, and E-mail and SNMP Alarms provide an immediate alert when problems occur. Alarm triggers can be set for any of the call completion or quality of service statistics.
Acme Packet Integration
SDReporter is easy to use and easy to install. Unlike other QoS solutions on the market, SDReporter does not require you to add probes to your network. Rather, it seamlessly integrates with your Acme Packet SBC. CDR files are simply pushed from your Acme Packet SBC to SDReporter will automatically be processed and written to reports. Installation takes less than ten minutes. A free evaluation of the software is available on our website.
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